Chris is phenomenal at working with a family business. He crafted a deal for me that no one else could have done. I trust him.”
Kathleen Jackson President, Motivated Security Services, Inc.
Motivated
Motivated Security Services, Inc.
Motivated, a regional provider of security guards with more than 650 employees, was struggling with declining margins and an alarming trend of customer losses. The employees were dissatisfied, and the quality of service was deteriorating. Carey began advising the firm in mid 2007.
Carey built a strategy for Motivated based on improving customer satisfaction and lowering turnover. He also raised productivity by reducing overtime, cutting overhead costs, and affirming the company’s banking relationship.
By the end of 2008, Carey had dramatically reduced employee turnover—from 140% to 67%—saving Motivated more than $235,000 in recruiting and training costs. He also cut overtime costs by 84%, stemmed account losses, boosted customer satisfaction from 62% to 92%, and restored profitability to the company.
In only one year, Carey took Motivated from a quarterly loss of $67,700 to an operating profit of $205,000 in the fourth quarter 2008.
Motivated
Motivated Security Services, Inc.
Motivated, a regional provider of security guards with more than 650 employees, was struggling with declining margins and an alarming trend of customer losses. The employees were dissatisfied, and the quality of service was deteriorating. Carey began advising the firm in mid 2007.
Carey built a strategy for Motivated based on improving customer satisfaction and lowering turnover. He also raised productivity by reducing overtime, cutting overhead costs, and affirming the company’s banking relationship.
By the end of 2008, Carey had dramatically reduced employee turnover—from 140% to 67%—saving Motivated more than $235,000 in recruiting and training costs. He also cut overtime costs by 84%, stemmed account losses, boosted customer satisfaction from 62% to 92%, and restored profitability to the company.
In only one year, Carey took Motivated from a quarterly loss of $67,700 to an operating profit of $205,000 in the fourth quarter 2008.